Refund and Returns Policy

Thank you for shopping with us! We want you to love what you ordered, but if something isn’t right, we’re here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds for clothing purchases.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition with tags still attached.
  • The item must be returned within 7 to 15 days (based on your store policy) from the date of delivery.
  • Items must be returned in the original packaging, including any branded wrapping or boxes.
  • Proof of purchase (receipt or order confirmation email) is required.

2. Non-Returnable Items

Some items are not eligible for return or refund, including:

  • Innerwear, lingerie, swimwear, and socks (due to hygiene reasons)
  • Sale or clearance items
  • Custom-sized or personalized items

3. Return Process

To initiate a return:

  1. Contact our support team at [Insert Email or Phone] within the return window.
  2. Provide your order number, item details, and reason for return.
  3. Our team will confirm your eligibility and provide return instructions.
  4. You will be responsible for shipping the item back to our return address unless the item was faulty or incorrect.

Note: Do not return any product without receiving confirmation and instructions from our support team.

4. Refund Process

  • Once we receive and inspect your return, we will notify you about the status of your refund.
  • If approved, your refund will be processed within 5-10 business days via your original payment method.
  • Shipping charges (if applicable) are non-refundable unless the return is due to our error (e.g., wrong item sent, damaged item).
  • If the item shows signs of wear or damage not caused by our team, we reserve the right to deny the refund.

5. Exchanges

We offer size and color exchanges if:

  • The item is in stock
  • You return the item in unused, original condition

To request an exchange, contact our support team with your order details. If the exchange item is not available, a refund or store credit may be issued.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of receiving your order
  • Send clear photos of the issue along with your order ID
  • We will prioritize a replacement or refund after verifying the issue

7. Return Shipping Costs

  • If the return is due to our error, we will cover the return shipping cost.
  • For all other returns, the customer is responsible for return shipping fees.

8. Late or Missing Refunds

If your refund has not been received:

  • Check your bank or credit card statement again.
  • Contact your payment provider – it may take some time before your refund is officially posted.
  • If you’ve done all this and still have not received your refund, please contact us at [Insert Email].
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